I consider myself a very patient person. But there is only so much I can take. After leaving 3 messages at the Dental Surgery office at Hopkins and not hearing back from anyone, I wrote an e-mail to the patient relations office to make a formal complaint. I was trying to get them to help me with an insurance issue.
I was pleased that I did got a response from the patient relations office within 1 business day of my initial e-mail. I got a phone call back from the Dental Office today.
Lesson of the day: Sometimes it pays to complain.